FREE INTERNATIONAL SHIPPING ON ALL ORDERS OVER €95 (TAX INCLUDED)
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The total price of your order is composed of the purchase price of each product and the associated delivery fees.
You can pay for your purchases by credit or debit card (Carte Bleue, Visa, MasterCard or American Express) or with a PayPal account.
In order to ensure secure payment transactions, the website uses the Sogenactif secure payment service provided by Société Générale, which complies with the SSL certificate system. The website has a secure online payment system that encrypts the transmission of payment information, which is sent directly to Sogenactif servers without physically passing through the website's servers.
The website also uses 3D Secure, which is a protocol developed by Visa (Verified by Visa) and MasterCard (SecureCode) to fight fraudulent activity during online purchases. The protocol only concerns credit and debit card transactions made with Carte Bleue, Visa and MasterCard.
Concerning payment by PayPal: financial and personal data are automatically encrypted, thus guaranteeing secure transactions made by the customer on the website. For further information, customers may contact PayPal.
All credit or debit card holders are subject to a validation and authorization check by the card issuer. If the issuer refuses payment authorization, we will not be able to accept your order for security reasons.
When placing an order, you must provide certain details pertaining to your credit or debit card, including cardholder name, card number, expiration date and 3-digit security code.Your payment will be validated after payment confirmation by your card issuer. Should the bank refuse payment, your order will be cancelled automatically.
We cannot be held responsible for any fees applied by your card issuer or your bank for credit or debit card payments.
With the secure payment solutions that we provide, your financial details will never be communicated to the www.diwali-paris.com website and will not be stored.
The Diwali Paris e-shop can deliver your products to the following countries:
Europe, zone 1:
metropolitan France and Corsica.
Europe, zone 2:
Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the UK.
World, zone 3:
outside the European Union, including French overseas départements and territories.
Delivery fees are fixed, regardless of the number of items ordered. Free international shipping on all orders over €95! (tax included)
2 to 5 working days
3 to 6 working days
5 to 8 working days
You have the legal right to change your mind about your purchase and return one or several product(s) up to 14 consecutive days after receipt of order, without having to provide any explanation or pay any penalty.
Additionally, we accept returns up to 30 days after receipt of order, following validation of your reason for returning the article(s). During sales period, normal reimbursement conditions apply.
If you wish to return one or several product(s), you may use the return slip provided in your package, taking care to select the products concerned. The articles must be returned in their original packaging, or other protective packaging, in good condition, without having been worn or washed.
In addition to the return slip, you must attach the order invoice (you can download and print it from your customer account). All return shipping fees are your responsibility.
Please send your package (an envelope lined with bubble wrap or a shipping box), with the appropriate postage, to the following address:
We will reimburse your order within 30 days of receipt and verification of your package. You will receive an email confirming the reimbursement. The reimbursement will be made in the same currency as that which was used for the order transaction.
Products purchased on the website cannot be exchanged, unless there is a color change concerning the same reference. In this case, please contact Customer Service by telephone at +33 185 760 690 or by using the contact form on the "contact us" page. You can also contact Customer Service if you have received a gift and wish to exchange it.
If you have a service to offer us, or simply wish to build a partnership with Diwali Paris, please send us an email at firstname.lastname@example.org. We will be happy to respond to you as quickly as possible.
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